Assistant Store Managers are results-driven leaders who support and lead the success of a retail operation by executing on strategy and following best practices. In partnership with the Store Manager, they manage the store and must create a culture of high performance and high engagement while identifying and developing the next generation of leaders. Critical accountability of this role is driving execution: they must work through a team to lead the daily operations and drive their store's business results. They must take a thoughtful approach to their work, consistently identifying what levers to pull to drive results in partnership with the Store Manager. To maintain a strong customer focus and drive sales, they must create a highly engaging culture and promote a best-in-class customer experience. They must hold people accountable and consistently deliver on the promise to the customer. To prepare for the future, they also must identify, build, develop, and retain strong teams that include Technicians and Repair Specialists. To be successful, they must be good communicators, strong team builders, and good collaborators. They must execute the organization's best practices and processes. They must be flexible and adaptable as Safelite's business model continues to evolve.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Team Development and Retention
Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, training, development, performance management, termination, culture and engagement of their team.
Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.
Evaluate current capabilities, identify gaps, and prioritize stretch assignments for Repair Specialists and Technicians.
Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.
Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
Business and Strategy Implementation
Support the execution on annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.
Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).
Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, and timecard records.
Build a culture that prioritizes driving a great, memorable, and easy customer experience.
Monitor and address all customer service metrics (e.g., NPS).
Identify and remove barriers and obstacles where necessary.
Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and regional operation center.
Operational Best Practices
ATTRIBUTES / EXPERIENCE / QUALIFICATIONS
Ability to travel up to 5%
Physical requirements are inclusive of, but not limited to, the following: o Ability to work from the Store location
The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements.
Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves).
Drives Results - Consistently achieves results, even under tough circumstances. For example devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
Develops Talent - Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and support for other people's development.
Ensures Accountability - Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has a reputation for delivering on commitments.
Change Management - Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict.
Operational Best Practices - Implements best practices in the stores. Utilizes the playbook in their store, utilizing best practices and addressing challenges and removing obstacles to the implementation of best practices.
Customer Service Delivery - Understands the full customer experience and holds others accountable for meeting high customer service standards. Oversees critical metrics and works to create mitigation plans when customer service is not being delivered to an acceptable standard.
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.