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Client Services Professional

Omaha, Nebraska
Job Type
14 Jul 2022
What does a great Client Services Professional do?

In this role you will be supporting financial institutions - banks, credit unions and savings & loans that use Fiservs Full Service Credit Platform. Responding to client inquires and research of client issues relating credit card processing. Responsible for researching and providing information regarding customer queries received via phone, email, or incident tickets and diagnosing, resolving, and communicating resolutions to client and/or other departments. You will be responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer queries, and documenting problem resolution and customer contact. You will research and diagnose customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, and the client. Make recommendations to resolve critical issues and error trends or other recurring issues. Build open communication channels with key client personnel and internal/external business units, establishing and facilitating periodic touch point meetings and providing all necessary data to be used for the purposes of conducting periodic Business Review meetings. You will provide reports and activity logs for management and client review. Coordinate implementation of solutions as well as other responsibilities include providing flexible assistance through cross-training and support to meet and exceed performance, customer happiness, and service level goals and providing follow up as needed on customer queries to ensure resolution satisfies customers and meets all internal expectations.

As a Client Services Professional, you can look forward to:

o Be an integral part of our client relationships with Fiserv.

o Be responsible for the overall client satisfaction of assigned clients leads to retention, future revenue and growth for our company.

o Be the clients voice within Fiserv.

o Work will work with the respective Manager's to build and maintain programs and plans that support the strategic objectives of their clients and ensuring service excellence through the service team.

o Multi-task, communicate with all levels of the organization, have the ability to learn quickly to define client issues, collect data, establish facts and draw valid conclusions, think analytically, can work with confidential data and have a real passion for helping clients (Internal and external) this opportunity might be for you.

Basic Qualifications for Consideration:

o High school graduate or GED

o 2 - 5 years' prior experience in the financial services industry and/or banking.

Preferred qualifications for consideration:

o Bachelor's Degree

o Account Management Experience.

o Advanced knowledge of Microsoft Word and Excel.

o Knowledge of Power Point.

o Experience in the financial services industry.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people arent thinking about financial services. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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  • Job Reference: 658137784-2
  • Date Posted: 14 July 2022
  • Recruiter: Fiserv
  • Location: Omaha, Nebraska
  • Salary: On Application
  • Sector: Insurance & Superannuation
  • Job Type: Permanent