Develop, communicate and implement the vision for the market, including short and long-term sales and operations plans to grow market share and increase brand awareness to ensure Safelite is well engrained in the market.
Monitor monthly performance against sales and operations plans and make appropriate adjustments to ensure that plans are met.
Keep current on what the competition is doing and make appropriate recommendations (pricing, services, product offerings) to ensure Safelite is in line with or ahead of the competition; Work with field sales to identify and develop new business relationships.
Oversee P&L for the district, ensuring that revenue goals are met by managing expenses, maximizing profits and minimizing losses; conduct financial reviews with store leaders monthly for transparency.
Lead through engagement and motivation, understanding the needs of a primarily mobile workforce and creating a culture where everyone is inspired to do their best.
Create a positive and rewarding environment that encourages retention; work with store leaders to foster a culture that drives a great, memorable and easy customer experience in all stores.
Partner with national leaders to standardize best practices, implement the playbook in their region and drive change management and adoption in the Field.
Ensure that market leaders complete the annual Talent Review Process for their direct reports ensuring the team is comprised of high-performing associates and that under-performing associates are coached.
All other duties as assigned.